FAQ
Account & platforms
How do I create an account?
Open adcue.app, sign in with Auth0, and continue to adcue.app/app. See Create account.Which ad platforms does AdCue support today?
Google Ads via the product shell and MCP. Meta, TikTok, Amazon, LinkedIn, and other platforms are not available as documented features. There is no Meta connect guide and no Meta tool catalog on this site.Can I use AdCue without connecting Google Ads?
You can sign in and explore the shell, but analysis and MCP data tools need a connected Google Ads account.Can I connect multiple Google Ads customers?
Yes, when your Google identity has direct access to multiple customers. Pick a primary account on Connections. Plan limits for concurrent usage may apply — see Pricing (outline).Google Ads connection
How do I connect Google Ads?
Use adcue.app/app/connections. Full steps: Connect Google Ads.Why does AdCue not list all MCC child accounts?
listAccessibleCustomers returns customers the Google identity can access directly. Manager links alone do not auto-expand every linked client.
Will AdCue change my campaigns without asking?
No. Writes go through tools that require client approval. Creates land PAUSED. Destructive removes needconfirm_delete: true. See Safety model.
MCP & AI clients
What is MCP?
Model Context Protocol — a standard way for AI clients to call tools. AdCue’s endpoint ishttps://mcp.adcue.app/mcp. Overview: How MCP works.
Which clients are supported?
First-wave guidance covers ChatGPT, Claude, and Cursor. Other MCP-compatible tools can use the same remote URL. Setup: Connect an AI client.Do I need MCP to use AdCue?
No. MCP is the agent / developer path. The website shell at/app remains available for connections, setup, billing, and settings.
How many tools are there?
Use the live tool catalog, which is generated from the V2 registry. Do not rely on third-party or legacy counts from old marketing pages.My client cannot see AdCue tools
- Confirm the server URL is exactly
https://mcp.adcue.app/mcp - Re-authenticate the client
- Confirm Google Ads is connected on the website
- Reload MCP servers in the client
- Email support@adcue.app with the client name and error text (no tokens)
Billing & plans
How does billing work?
Product billing uses Creem (not Stripe). Manage upgrades from Usage & Billing when checkout is enabled for your environment. Outline pages: Usage & Billing · Pricing.Where do I cancel or update payment?
From the app Usage & Billing surface, open the Creem customer portal when your subscription is active. Full step-by-step screenshots ship after the billing UX freezes.Data & security
Is my advertising data safe?
Credentials are encrypted at rest; traffic uses TLS. Ads OAuth is scoped to Google Ads. Details: Security.Can I delete my account?
Yes — Settings danger zone permanently deletes the AdCue user and cascaded product data. See Security.Still need help?
- Email support@adcue.app
- Product contact: adcue.app/contact
- Changelog: adcue.app/changelog